Are you making these 3 mistakes building your list?
So I left you in the last post pondering what happens when your open & click through rates in your emails begin (or continue) to plummet and your sales have become non existent.
I see this concern being posed in some of the skype groups that I frequent. People are asking if others are experiencing the same thing. Open rates are down. Click through rates are equally down.
Yesterday I received an email from a fellow marketer that I follow and the theme of the message echoed what I am writing here. He threw out some numbers relating to the size of his list and his open rate and relatively speaking, it was pretty bad. His open rate in the past few months?
Less than 2%
What’s the reason?
I have a pretty good idea what it is, but it’s not the reason that is being bantered about in the chat rooms.
The reason I am hearing in the rooms is that the recession is still hanging on and people are just not spending money right now.
or
It’s the beginning of summer (at least here in the U.S.) and people just don’t spend money in the warmer months.
Everything is being blamed for the lack of opens/clicks/sales except for what the real reason is.
You see, there are a lot of people who have come online looking to supplement or displace their offline income and do it with very minimal effort.
They ‘buy’ into the dream, or at least they sign up for the dream. Whether that be a coaching program or an affiliate program or creating their own products.
One of the first things they are introduced to is list building. The ‘guru’ is telling them the same thing that you are hearing; ‘build a list, build a list’, you’ve got to build a list… and they are introduced to email swaps as a way to accelerate the list building effort.
As I mentioned in the last post, that is a great way to build a list and build it fast but here are three mistakes you may be making and the reasons that your open and click through rates are plummeting and you’re not making any money:
1. Not providing them with access – to You
How many times have you clicked on a link in an email that you have received and it’s dead? It goes no where. 404 error. What do you do?
Well first instinct is to ‘reply’ to the email and let the marketer know. Have you tried that?
Good luck with getting a response!
What you REALLY need to do when setting up your auto responder account is to use an an email address that you monitor on a daily basis your ‘return’ address. That way if a subscriber has a question about ANYTHING in any of your emails (especially your follow ups) all they need to do is reply to the email and it comes into your inbox.
So, provide them with easy access to yourself
2. Not thinking like your customers
Think about when you first signed up to get your first free report… what happened?
Did you get a ‘thank you’ email with a brief introduction to themselves and another link to the download page or did you get nothing?
Go back to that simpler time… what would you want… a nice little introduction to who you’re getting emails from or to get blasted the next day with an email from them ‘promoting’ ANOTHER ‘free’ product that you have to sign up for again?
Think like your customer… take the time to build a relationship with them. Segment your lists a bit and ONLY send out swap/promo emails after providing your new subscribers with some very valuable content or more related free downloads that they don’t have to opt in for.
There are too few marketers out there that do this and if you can do it, you will stand out as someone they will begin to trust and want to buy from in the future.
Put yourself in your customer’s shoes for once.
3. Being erratic and inconsistent.
How many messages do you have loaded into your autoresponder for new subscribers that will be sent out on autopilot when the subscribe?
2… 3… 10… 20… none?
One of the worst things you can do is to have someone sign up and then NOT send them quality, relevant content… I’m not talking about blasting with broadcasts for your next email swap or offer, but actually taking some time to load up with great content.
Be regular and consistent.
Are you making any of these three mistakes?
Leave me a comment or suggestion below and stay tuned for the next post where I will start going over how easy it is to eliminate these mistakes and having a plan to do it.
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Tagged with: List Building • list building mistakes • Relationship Building
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Hi Ron, I am still trying to set something up so no I don’t make the mistake but I receive a lot of emails that have all of them. The worsp part is all of the ad/email swaps. Just about all of the ones I have signed up to this year is the get blasted the next day with an email from them ‘promoting’ ANOTHER ‘free’ product that you have to sign up for again? And there are the ones that send out 5 12 emails a day. That is not once a week that is every day. I signed up to get something the first of the month. got the email for the download but the next day I got 11 emails and the next day I got 9 which was also I canceled.
I replyed a few times when the link went no where but most of them the email I sent bounced of I was told they didnt check that email address because of spam. Duh! If I didn’t check mine because of spam I would never open any emails. Then ther is the help desk/support ticket crap. I tried to check a support ticket the other day. Couldn’t get it to open to see what the answer was. I have never had that problem when I email you. I get an answer and most of the time it wasn’t very long from the time when I sent it and when I got the answer.
I cant rember when you have made these mistakes since I have beem on your list. That is why when I am finished getting off list I will still be on yours unless you stop sending because I don’t buy. Very little of what I have downloaded has been bought. As for opening and reading emails. If they have the same thing day after day(opt-in for this or opt-in for that) why open them? Nuff said.
Thanks for the post and all you send.
James
James,
Thank you for the comments. I appreciate it.
You will want to stay tuned for the next few posts where I am going to be laying out a plan for you on how to follow up with your readers.
Good post Ron!
I like to think I have got the three areas covered, but it is always good to have a reminder like this as a ‘heads up’ check. Thanks!
Cheers – Keith
Keith Blackburn´s last [type] ..List Building – 3 Ways to Advertise Your Giveaway
Keith,
That’s great to know that you have it covered! Good for you!
Hi Ron,
Another great post! It really is annoying that many of the big names really don’t take the time to build a relationship with the subscriber. It becomes so predictable that their emails are always trying to sell something….not provide any useful information. Like you, the only reason I open any of them is to get ideas.
It reminds me of the old saying “You don’t get a second chance to make a first impression” and when the first impression speaks to the tune of trying to sell me…..no thank you! We should all be mindful and really take to heart the message we are sending to our list beginning with the very first response.
Here’s one….when they don’t even take the time to create a link in the email and just slap in their affiliate code. Maybe we could write “101 Ways to Lose Subscribers – Guaranteed”. Lol! Hey, that actually might be a catchy giveaway?!
Hope you’re have an awesome week!
Kelly
Personally I treat my list as really good friends. I want to help them out and make sure that when I’m sending out an email it’s something that I would personally love to receive.
I see my list as long term friendships and I believe that’s why my open rates are better. I do however need to work on the 3rd point which is to not be so erratic and inconsistent. I am a bit inconsistent because I only send out things when I think it’s really good content. Thanks for these really good tips
All the best,
Eren
Eren Mckay´s last [type] ..Frog baby shower party supplies and decorations
Hi..
A very good insight into how not to build a list, I will certainly be taking onboard these points you have raised. I am only just starting out in the marketing wilderness and not even started a list yet..
Looking forward to your next instalment …Thanks